Return Policy

Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If you need to return an item, we’re here to help.

1. Return Eligibility

• Returns are accepted within 30 days of purchase for eligible items.
• Items must be unused, in their original packaging, with all tags attached.
• A receipt or proof of purchase is required.

2. Non-returnable Items 

• Wedding boxes

Wedding boxes are non-returnable to ensure that all customers receive brand-new boxes in perfect condition.

3. Cancellations for Wedding Boxes

• Pre-ordered wedding boxes can only be canceled within 30 days after the order was placed.
• To request a cancellation, please contact our customer service team with your order details.

4. Return Process

• Contact our customer service team to initiate a return for eligible items.
• Once your return is approved, we will provide you with a shipping label and instructions.
• Pack your items securely and include the original packing slip.

5. Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• Approved returns will be processed, and a credit will automatically be applied to your original method of payment.
• Please allow 5-10 business days for the refund to appear.

6. Exchanges

• We replace items only if they are defective or damaged.
• For exchanges, please contact us with details of the item to exchange.

7. Shipping Costs

• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

For further questions, please contact our customer service team at sales@silkytones.com. Thank you for your understanding and support!