We strive to ensure you are completely satisfied with your purchase. If you need to return an item, we’re here to help.

1. Return Eligibility

• Returns are accepted within 30 days of purchase for eligible items.
• Items must be unused, in their original packaging, with all tags attached.
• A receipt or proof of purchase is required.

2. Cancellable Items

• Pre-ordered wedding boxes and pre-ordered bulk flats can only be canceled up to 30 days before the selected ship date.
• To request a cancellation, please contact our customer service team with your order details.

4. Non-returnable Items 

• Wedding boxes (pre-order and in stock)
• Bulk flats (pre-order and in stock)

3. Return Process

• Contact our customer service team to initiate a return for eligible items.
• Once your return is approved, we will provide you with a shipping label and instructions.
• Pack your items securely and include the original packing slip.

Wedding boxes and bulk flats are non-returnable to ensure that all customers receive the delicate, brand-new packaging in perfect condition.

5. Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• Approved returns will be processed, and a credit will automatically be applied to your original method of payment.
• Please allow 5-10 business days for the refund to appear.

6. Exchanges

• We replace items only if they are defective or damaged.
• For exchanges, please contact us with details of the item to exchange.

7. Shipping Costs

• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

For further questions, please contact our customer service team at support@silkytoes.com. Thank you for your understanding and support!